Terms & Conditions
How to Place your Order
At Mahir London we are open from 9 am-9 pm 7 days a week, if you wish to place an order with us feel free to call us on +44 (0)207 538 1100 or you can also place an order via our website at www.mahirlondon.com which has 24-hour easy access. We ensure great customer services who speak English, Bengali, and Urdu/Hindi.
Payments
We accept all major credit/debit cards.
At Mahir London, you can shop with confidence as all payments are processed through the Vspay payment system. We have a secure method of taking payments and insure strict security to safeguarding any personal information and your orders
Delivery information
We can only deliver to the address registered to the credit/debit card. All items will be delivered between 3 and 5 working days from the time the order has been placed. If items are out of stock we will inform you via email or phone.
A signature will be required on deliveries.
For Postage Information Click Here. Delivery hours are between 8.00 am to 7.00 pm Monday- Friday A signature is required upon delivery. Special delivery is available upon request. International shipping costs vary. Please refer to the website for full costs.
Returns Procedure
For UK deliveries, if you are returning any clothing item we are happy to give you a full refund (excluding your delivery cost in sending it back to us) as long as the goods reach us within 14 days of delivery. After this period we reserve the right to refuse the return of the item. All accessories (including shawls) are non-returnable and non-refundable.
For international orders, we are unable to accept returns or issue refunds.
All returned goods must be in their original packaging. You must notify us before you return any goods by completing the returns form or You can Write down your needs on Paper, Please Provide your Order Ref.
Refunds
If items are unsuitable or faulty these need to be returned within 7 days of arrival. Please inform us of any intention to return any items by filling out a returns form, along with the item codes and your full contact details. All items must be returned undamaged and returned in their original packaging.
We aim to process all refunds within 7 working days of receiving items. A refund can only be credited to the original payment debit/credit card.
Please note that any Item invoiced on Sale Price is Non-Refundable. Only Exchange or Credit notes can be issued. If you have any questions regarding returning an item contact info@mahirlondon.com. We regret that post and packaging charges cannot be refunded.
Exchange
If you would like to exchange any goods we will be happy to do so, as long as they are returned with all original tags and packaging. Please notify us of any intentions of exchanges within 24 hours of receiving these, for an exchange to occur.
If there is no quality-related issue, but you are still not satisfied with your purchase, you may be eligible to return the items for an exchange within 5 working days of receiving your order. Returns will only be accepted on unworn, tagged, and unused merchandise. Custom-made products jewelry & accessories are not returnable due to hygiene reasons.
Our normal return period is 7 working days from the delivery date; we must receive any returned items within this time. All return postage costs are the responsibility of the customer. We also recommend that you use a postal service that insures you of the value of the goods that you are returning. We will take action on your parcel as soon as we receive the goods. And will then endeavor to process your request for replacements as quickly as possible. Approved exchange items will be dispatched to the same delivery address used for the original order. We will then charge you to re-deliver again to your address.
Refunds/exchanges
All costs of returning/exchanging goods will be incurred by the customer. The items sent for refund/exchange are the customer’s responsibility until it reaches Mahir London, please ensure the necessary insurance has been taken. Sale items can only be exchanged. Pierced jewelry and accessories cannot be refunded or exchanged.
We regret that the delivery charge is not refundable.
Goods must be returned "AS SOLD" in the original packaging with all the components and accessories. We are unable to accept returns of un-wanted and non-faulty items after 7 days.
**For all our UK customers all our prices are V.A.T inclusive.***
Disclaimer
All items are subject to availability. Designs, colors, size may vary slightly. Every care is taken to ensure the product description is as accurate as possible. Please be aware that once an order has been placed we are unable to make amendments to that order until you have received it. Order on the phone by calling: *02075381100* Where our helpful, experienced staff will be able to help with any queries you may have regarding ordering
Please note that any Item on Sale Price is Non-Refundable. Only Exchange or Credit notes can be issued. If you have any questions regarding returning an item contact info@mahirlondon.com. We regret that post and packaging charges cannot be refunded.
